Eligible items may be requested for return within 30 days after delivery. Requests submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

To begin a return request, contact Somnella at info@somnella.lat or through our contact page. Please provide your order number, the item you wish to return, and the reason for the request.

To be eligible for a standard return, an item must be in a condition suitable for return review.

• The item must be unused and unwashed.
• The item must not have been altered, damaged, stained, or intentionally modified after delivery.
• The item should be free from odors, pet hair, human hair, cosmetics, lotions, oils, or other signs of use.
• Original packaging, labels, inserts, and included accessories should be returned when they were supplied with the item.
• Proof of purchase or sufficient order information must be available so we can identify the transaction.

For hygiene and product-condition reasons, bedding and sleep essentials that have been used, washed, slept on, stained, altered, or otherwise show signs of use are generally not eligible for a standard change-of-mind return.

This includes items such as sheets, pillowcases, pillows, body pillows, mattress comfort layers, protectors, sleep masks, comforters, duvets, quilts, blankets, and similar sleep products once they have been used or washed.

For eligible change-of-mind returns, the customer is responsible for the cost of returning the item unless Somnella confirms otherwise in writing.

If we confirm that you received an incorrect item or an item that arrived damaged or defective, we will provide appropriate return or resolution instructions for that order.

Please use the return instructions provided by Somnella. Merchandise sent without prior return authorization or to an address other than the instructed return destination may delay or prevent processing.

Once an eligible returned item is received, it will be reviewed for compliance with this policy. If the return is approved, the applicable refund will be submitted to the original payment method used for the order.

The time required for a completed refund to appear in your account can vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not refundable for standard change-of-mind returns unless Somnella confirms otherwise or applicable law requires a different result.

If you would prefer a different item, size, style, or bedding option, contact our team before returning the original product.

Exchange availability can depend on inventory and the condition of the original item. In some situations, the simplest option may be to complete an eligible return and place a new order for the preferred item.

If you need to change or cancel an order, contact us as soon as possible after placing it. We will review whether the requested change can still be made.

Once an order has entered processing or shipment preparation, we may be unable to modify or cancel it. If cancellation is no longer possible, the applicable return process may be available after delivery.

Please inspect your order after delivery. If an item arrives damaged, appears defective, or is not the item you ordered, contact Somnella as soon as reasonably possible so we can review the issue.

Please include your order number, a description of the issue, and clear photographs when photographs can reasonably show the problem. Keep the product and its packaging until our team provides further instructions.

After reviewing the information provided, we will explain the available resolution based on the circumstances of the order.