Returns & Exchanges
Returns & Exchanges
Thoughtful support when something is not quite right.
We want your Somnella order to feel right in your home. If you need help with a return, exchange, incorrect item or product concern, contact our team before sending anything back so we can review your order and provide the appropriate next steps.
Clear guidance for your Somnella order
Before you begin
A simple approach to returns and exchanges.
Bedding is personal, so return requests may depend on the condition of the item and the circumstances of the order. Reaching out first gives our team the information needed to guide you correctly.
Contact us first
Please contact Somnella before returning an item so our team can review your request and provide return instructions where appropriate.
Have your information ready
Your order number, email address and a short explanation of the issue help us understand the request more efficiently.
Keep items carefully handled
Items being considered for return should remain unused, unwashed and in suitable condition while your request is being reviewed.
Tell us what you need
If you would prefer another eligible item, explain what you would like to exchange so our team can review the available options.
Return condition
Keep the item in return-ready condition while we review your request.
Because sheets, pillowcases, comforters and other sleep essentials are personal-use textiles, condition matters. Please avoid washing, using, altering or damaging an item that you may wish to return.
How it works
From request to next step.
Keeping the process organized helps us understand what happened and provide clear instructions without unnecessary back-and-forth.
Contact Somnella
Reach out through our Contact page or email info@somnella.lat with your order details.
Describe the request
Tell us whether you are requesting a return, exchange or help with an incorrect or damaged item.
Wait for review
Our team will review the information provided and communicate the appropriate next step for the order.
Follow the instructions
If a return or exchange is approved, follow the instructions provided before sending the item.
Exchanges
Need a different comfort choice?
If another bedding item, pillow style or sleep essential may suit your needs better, contact us with the original order information and explain what you would like to change. Exchange options depend on the circumstances of the order and product availability.
Please wait for confirmation before returning an item. Sending a package without prior instructions may delay review of the request.
Special situations
Tell us clearly when something arrived differently than expected.
If your order has an issue, sharing clear information from the beginning helps our team understand what happened and determine the appropriate resolution.
Incorrect item
If the item received does not match your order, contact us with the order number and a clear description of what arrived.
Item concern
If an item appears damaged or has another issue when received, contact us before use or washing and provide helpful details about the condition.
Unsure what to do?
Contact our team before taking further action. We can review the order details and explain the next step.
Returns & exchanges FAQ
A few important things to know.
These answers explain the general process. For questions about a specific order, contact Somnella directly so we can review the details.
Should I send my item back immediately?
No. Please contact Somnella first and wait for return instructions. This helps ensure your request is reviewed correctly and that you know how to proceed before sending anything.
Can I return bedding after it has been used or washed?
Bedding considered for return should remain unused and unwashed while the request is reviewed. Because these are personal-use textile products, item condition is an important part of the review process.
What information should I include when contacting Somnella?
Include your order number, the email associated with the order and a clear explanation of the request. If the item arrived incorrect or with a visible issue, describe what you received and the condition in which it arrived.
Can I request an exchange instead of a return?
You may contact us to request an exchange. Available options depend on the item, order circumstances and product availability, so please wait for confirmation before returning anything.
What if I received the wrong product?
Contact Somnella with your order details and explain which item was ordered and which item arrived. Please keep the product unused and unwashed while we review the situation.
Where can I ask a question about my return?
You can contact Somnella through our Contact page, email info@somnella.lat or call 754-673-5713 for assistance with your order.
Need assistance?
Start with our team before sending anything back.
Share your order details with Somnella and we will help you understand the next step for your return, exchange or order concern.